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Support

We're here to help you get the most out of SitterLark.

Email us

support@sitterlark.com

We typically respond within 24 hours.

Frequently Asked Questions

How do I invite my partner?

Go to Settings and share your household invite code. Your partner enters this code during signup to join your household.

How do I connect Google Calendar?

Open Settings and tap "Connect Google Calendar." Sign in with your Google account and SitterLark will sync your babysitting events automatically.

How do payments work?

SitterLark tracks what you owe each sitter. When you're ready to pay, tap the Venmo button and the amount and recipient are pre-filled. SitterLark does not process payments directly.

What's included in Premium?

Premium gives you unlimited sitters, Google Calendar sync, full payment tracking with Venmo integration, and priority support. Free accounts are limited to 2 sitters.

My calendar isn't syncing. How do I fix it?

First, make sure Google Calendar is connected: Settings > Connect Google Calendar. If it's connected but events aren't appearing, try disconnecting and reconnecting your Google account. Make sure you're granting calendar write permission when prompted. If the problem continues, email support@sitterlark.com with your device model.

My partner got a new phone or Apple ID. How do they rejoin?

They can rejoin your existing household by downloading SitterLark, signing in with their new account, and entering your household invite code. Your code is in Settings. All sitters and history will be restored.

Can I use SitterLark by myself (without a partner)?

Yes. SitterLark works as a single-user sitter manager too. You can add sitters, book events, and track payments on your own. The household sharing features activate when a second person joins, but they're not required.

Is SitterLark available on Android?

SitterLark is currently iOS only. Android is on our roadmap — email support@sitterlark.com to be notified when it's available.

How do I remove a sitter from my household?

Go to the Sitters tab, tap the sitter's name, and select "Remove Sitter" at the bottom of their profile. Past bookings and payment history for that sitter are kept for your records.

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to iPhone Settings > [your name] > Subscriptions > SitterLark to cancel or change your plan. Cancelling keeps Premium active until the end of your billing period.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com to submit a refund request. For unusual circumstances, email us and we'll do our best to help.

How do I delete my account?

Email support@sitterlark.com with your account email and we will delete all your data within 30 days.

Bug Reports

Found a bug? Email support@sitterlark.com with a description of what happened, what you expected, and your device model. Screenshots help.

Privacy

Read our Privacy Policy for details on how we handle your data.